Strong believer in anticipating guest needs while enforcing company policies and Standard Operational Procedures while producing exceptional guest service. Deep passion for guest service coupled with yearning to perfect customer experience, retain loyalty. I have high energy, strong work ethics and ability to handle high volume and high pressure with confidence and grace. Experience BAR MANAGER/BARTENDER | MERCHANT’S HOSPITALITY | SEP 2008-PRESENT · Managed internal inventory system, trained staff, generated weekly performance reports. · Directed sales and promotion strategies including capturing the changing demographic of lower Manhattan. MAITRE D’ | ANDRE BALAZS PROPETIES | 2006-2008 · Supervising the waiting staff, taking reservations, anticipating guest needs, making sure restaurant runs efficiently. · Adhered to strict budgets with a focus on increasing profits and managing cash flow. · Oversaw Reservations and Booking process.