Member since: December 23, 2016
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My resume

Extensive background Customer Service through Achieve Global ▪ Provide base level IT support to 700+ non-technical personnel ▪ Provide initial trouble shooting of problems including root cause analysis for desktop, laptop and printers (local/network ▪ Active Directory –Windows XP/Vista/7/8 – MS Office 2007/2010/365 – Google Chrome – Firefox – Remedy ▪ Ensure that Remedy tickets are resolved and completed to the client’s satisfaction ▪ Process incidents/requests in a high pressure, time sensitive environment via phone, email, instant messaging, fax and desk side