I am an information technology leader with over 20 years of experience. I have extensive knowledge of SMB and Mid-Size networking from working for support companies and managed service providers. My customer service skills are exceptional with it often listed as my greatest strength. Helping companies or individuals keep their vital computer infrastructure running and growing with their changing needs was my primary focus for most of the last 17 years. I have extensive knowledge of network administration and PC/MAC support on site and remote. My skill sets include Installation and Configuration of Windows Environments both virtual and physical; Active Directory Administration; DHCP; DNS;TCP/IP; switches and firewalls, backup support and administration; Exchange support and administration; Office 365 Certification, SQL support and administration, Windows desktop support, Apple product support including Mac, iPads and iPhones; VMware virtual server administration and support, Hyper-V certification, and Tier 1,2,and 3 onsite and remote support for servers, workstations, laptops and mobile phones. Certifications Microsoft Certified Professional Hyper-V Microsoft Certified Professional Office 365 Ruckus Certified Engineer – WiSE Level 1, WiSE 9.12 Level 1, WiSE-SZ, Expertise Microsoft Server 2008 and 2012 Microsoft Small Business Server 2003, 2008, and 2011 Microsoft Exchange Server 2010,2013 Cisco ASA 5505 and 5510 Appliances HP ProLiant Servers Dell PowerVault Servers HP Managed Switches Cisco Managed Switches Sonic Firewall Devices HP, Brother and Xerox Printers PC Installs and Support iPhones and Android devices. Microsoft Windows 7, 8.1 and 10. AuthAnvil Two Factor and Password Server Skills Microsoft Office 2007, 2010, and 2013 Kaseya VSA administration and Scripting WatchGuard Firewall Devices PowerShell Scripting VMware ESXi 3.0 and 4.0 Network Support of QuickBooks and Sage Accounting Products. Apple Desktop and Laptop Products Administration of all versions of all Microsoft SQL. Sales Consulting Sales Engineering