Charming, customer focused professional with six plus years of experience in hospitality. Very detailed oriented with excellent customer service skills. Easily able to resolve customer concerns to increase customer satisfaction levels. Efficiently handles multiple tasks simultaneously, possesses the ability to acquire and apply knowledge rapidly. Can work independently with minimal supervision and is a strong team contributor. EXPERIENCE: V.I.P. Hostess/ Bottle Service 2010 - 2016 The 40/40 Club- New York, N.Y. Catch 21 (Rooftop)– New York, N.Y. ● Greeted customers immediately upon entry, Escorted patrons to their table, take all orders, collected ID and pre-authorized credit cards. ● Delivered proper presentation for bottle service. This includes sparklers, crafts, ice buckets, napkins and straws. Poured all beverages and maintained tables. ● Anticipated customer needs efficiently and quickly via great observation and keeping a vigilant eye. ● Utilized excellent communication and interpersonal skills to start conversation and help customers have a great time. ● Presented itemized bill and completed transactions. Secured numerous repeat customers. Cocktail Server/Waitress 2008- 2010 Cafe2 @ Museum Of Modern Art – New York, N.Y. The Hudson Bond – New York, N.Y. ● Took food and beverage orders from patrons, place and delivered orders quickly. ● Monitored guest at all times, predicted needs and quickly responded. ● Maintained table appearance by pre-bussing, checked drink levels, and removed clutter. ● Experienced with Micros, Aloha, Posi, and Seamless Web. Presented checks and provided change. ● Completed end of shift income report, cash reports and tip-out sheets accordingly. ● Suggestively up-sold beverages and food items to all guest. Catering 2007 Gotham Personnel – New York, NY ● Knowledgeable in a wide variety of food preparation and presentation styles. ● Answered all customer regarding food ingredients, preparation procedure, and garnishes. ● Set up chairs and tables in banquet areas. Set silverware, draped tablecloths and folded napkins. ● Cleaned catering and work stations equipment. Disposed of waste within standard guidelines. ● Outstanding knowledge of service ware and great memorization of menu items. ● Superior abilities in handling high customer volumes. EDUCATION: Kingsborough Community College, Brooklyn, NY Tourism and Hospitality Medgar Evers College, Brooklyn, NY Business Management References Upon Request / Open Availability

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  • Waitress
  • Hostess
  • Catering
  • Catering

Charming, customer focused professional with six plus years of experience in hospitality. Very detailed oriented with excellent customer service skills. Easily able to resolve customer concerns to increase customer satisfaction levels. Efficiently handles multiple tasks simultaneously, possesses the ability to acquire and apply knowledge rapidly. Can work independently with minimal supervision and is a strong team contributor. EXPERIENCE: V.I.P. Hostess/ Bottle Service 2010 - 2016 The 40/40 Club- New York, N.Y. Catch 21 (Rooftop)– New York, N.Y. ● Greeted customers immediately upon entry, Escorted patrons to their table, take all orders, collected ID and pre-authorized credit cards. ● Delivered proper presentation for bottle service. This includes sparklers, crafts, ice buckets, napkins and straws. Poured all beverages and maintained tables. ● Anticipated customer needs efficiently and quickly via great observation and keeping a vigilant eye. ● Utilized excellent communication and interpersonal skills to start conversation and help customers have a great time. ● Presented itemized bill and completed transactions. Secured numerous repeat customers. Cocktail Server/Waitress 2008- 2010 Cafe2 @ Museum Of Modern Art – New York, N.Y. The Hudson Bond – New York, N.Y. ● Took food and beverage orders from patrons, place and delivered orders quickly. ● Monitored guest at all times, predicted needs and quickly responded. ● Maintained table appearance by pre-bussing, checked drink levels, and removed clutter. ● Experienced with Micros, Aloha, Posi, and Seamless Web. Presented checks and provided change. ● Completed end of shift income report, cash reports and tip-out sheets accordingly. ● Suggestively up-sold beverages and food items to all guest. Catering 2007 Gotham Personnel – New York, NY ● Knowledgeable in a wide variety of food preparation and presentation styles. ● Answered all customer regarding food ingredients, preparation procedure, and garnishes. ● Set up chairs and tables in banquet areas. Set silverware, draped tablecloths and folded napkins. ● Cleaned catering and work stations equipment. Disposed of waste within standard guidelines. ● Outstanding knowledge of service ware and great memorization of menu items. ● Superior abilities in handling high customer volumes. EDUCATION: Kingsborough Community College, Brooklyn, NY Tourism and Hospitality Medgar Evers College, Brooklyn, NY Business Management References Upon Request / Open Availability