2 years as an helpdesk support engineer at Atos It Solutions 3 years as a helpdesk manager at Unilever 3 years as a Service Manager and later as a Product Owner in a telecom provider Yota (Scartel) - high-availability java-based backend

Big technical background as an support engineer multiplied by 5+ years as a manager in helpdesk, software development companies. Great communication skills and ability to manage processes on a different scale