Languages: English
Member since: January 05, 2017
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My resume

  • Computer repair
  • Installing
  • Repairing
  • Moving
  • Computer repair

Michael J Williams Phone: 203-583-2111 Brooklyn, NY Email: Objective: To obtain a full time position in Customer Service, that will allow me to utilize my skills and Experience, to benefit the Employer. Education: University of Bridgeport: (Bachelor of Science) Kingsborough Community College: (G.E.D) Weingart Center Association - Customer Service & Job Readiness Training – Los Angeles Computer Skills: Hardware: Tech support, Computer Repair, Upgrades - Changing of computer parts Internal and external, Printer installation and support etc. Software: Very familiar with all versions of Microsoft Windows (Windows 95, 98, ME, 2000, XP, VISTA, Windows 7, Windows 8, Windows 10,etc), Some Macintosh experience, Microsoft Office, Outlook, Word, Excel, PowerPoint, WebEx, Internet Explorer, Installing and Uninstalling Microsoft Windows, Troubleshooting Microsoft (Outlook, Word, Excel, Windows, Internet explorer, Windows Firewall) etc. Typing skills (50 wpm) Experience: Macy’s – Brooklyn NY Nov/2016 – Dec/2016  Customer Service – Assisting customers with various issues in Store. Uber Technologies Inc – Los Angeles CA Aug/2015 – July/2016  Driver – Picking up customers from one location and dropping them off at the destination of their choice. DJI Technology LLC – Carson CA Feb/2015 – Aug/2015 Tech Support / Customer Service – Basic Phone Support for Phantom Drones.  Logging Calls Via Phone and Email in Zendesk and Freshdesk Ticketing Systems.  Assisting customers with various drone issues over the Phone and Via Email. Domino's Pizza - Queens NY Oct/2014 – Dec/2014 Customer Service – Making Pizza / Sandwiches Etc. for Customers. Cavalry Staffing – JFK Airport Oct/2013 – Dec/2013 Driver - For Enterprise/National Car Rental.  Moving Rental Cars – From one location to another safely. Voluntary Work at the YMCA - South Norwalk CT Feb/2011 – Sep/2013 DYMO/ Newell Rubbermaid - Norwalk CT Jul/2009 – Feb/2011 Help Desk (Call Center)  Providing Tech support for all DYMO/CARDSCAN and mimio products.  Troubleshooting hardware and software problems over the phone and through emails for all DYMO/CardScan and mimio products.  Assisting customers when they are unable to print to their DYMO Label printers, Handheld printers, Rhino printers, DateMark Stamper, etc.  Performing various diagnostics and troubleshooting of CardScan software.  Logging all calls and emails in RightNow software system.  Transferring or Escalating calls or emails to second level support if the issue requires second level support or if the customer request level two support. Computer SuperCenter of Greenwich – CT July/2007 - Aug/2007 Help Desk / Computer Technician  Assisting Customers with Various Mac & Windows Support Issues. Cablevision of CT - Shelton, CT Aug/2006 - May/2009 Help Desk (Call Center)  Providing help desk support to customers via telephone and through email when they are unable to get online with their optimum online high speed internet service.  Assisting customers with email problems and voicemail issues over the phone and through email.  Documenting all helpdesk calls and email resolutions in Remedy ticketing software system. Roly Poly Restaurant - Shelton CT July/2005