Michael E. Brown Daly City, CA Cellular (818) 648-2343 Objective: To utilize all of my education, experience, skills and creativity to build a rewarding career as a Hospitality Professional Service Profile Overview: Extremely proficient at the sales of food and beverage with excellent service. Highly skilled with pairing food with wine, new or old world, cocktails and beer. Consistently at the top of sales with the use of suggestive selling techniques and personality. Proven ability to make, create and serve classic and modern cocktails, quickly and efficiently. Dedicated to maintaining a clean bar or dining room and adhering to all health codes, OSHA and legal standards. Complete understanding of all menu aspects, such as: preparation, presentation, portion and price. History of providing clear, polite and positive communication with guests and co-workers, to ensure seamless service. Great positive attitude, demeanor, energy level and stamina to keep up with the pace and demands of any shift. Understanding of common dietary requirements, including allergies and intolerances. Talented at lifting, carrying and properly serving large amounts of food; safely, securely, and gracefully. Experienced in working with American, California, French, Italian, Asian and Latin cuisine, beverage, wine and service. Extensive hands on experience with off-site catering and in-house banquets as a Captain, Lead, Bartender, Server and Cook. Proficient in using computer systems such as: Aloha, Micros, Maitre’d, Squirrel, POSiTouch, P.O.S., NCR and IBM. Extremely efficient and effective at working and training any FOH position. Highly effective at working as a cooperative team member or working alone. Able to walk into any establishment and wait tables or bartend. Work experience: Server, North Beach Restaurant, San Francisco, CA. August 2016-Current Server / Craft Bartender, Scarpetta by Scott Contant at the Montage Hotel, Beverly Hills CA. March 2010-April 2016 Server / Bartender / FOH Trainer / Captain, Charlie Brown’s Steakhouse, Woodland Hills, CA. June 1999-March 2010 Banquet Bartender / Server / Captain, The Party Staff, Los Angeles and San Francisco CA. January 2010-Current(on-call) Server / Bartender, Augusta, Palm Desert, CA. August 1997-June 1999 seasons(on-call) Server / Bartender / FOH Corporate Trainer / Supervisor, The Red Onion, Woodland Hills CA. March 1986-August 1997 Lead Expeditor, Gladstone’s 4 Fish, Malibu and Universal City, CA. June 1984-March 1986 Banquet Server / Bartender / Cook, Parties at Your Door, Woodland Hills, CA. June 1984-August 1997 Education: BA Degree: Business major / Psychology minor, California State University Northridge, CA. Microcomputer Accounting Degree, Watterson College, Sherman Oaks, CA. “Sales on the Line” Communication Course by Sharon Drew Morgan, Taos, New Mexico Serve Safe Management Course, Server Safe Corp. Los Angeles, CA. TIPS Certified, Health Communications Inc., Arlington, VA. BarSmarts Certified, Pernod Richard, USA Certified Bartender, National Bartending Association, Bar Corp, Los Angeles CA. Phlebotomist License, Lake View Medical Center, Lake View Terrace, CA. L.A.P.D. Basic Training Graduate, Los Angeles, CA. Eagle Scout, Boy Scouts of America U.S.M.C. Devil Pup Graduate, San Diego, CA. Other Skills: Restaurant Consultant. Training and Logistics Coordinator. Systems Analyst. Public Relations and Marketing. Mechanically inclined. First Aid and CPR Certified. Certified Life Guard and Camp Counselor.