· A dynamic professional with over 10 years of Experience in Customer Relationship Management, Project Management, Sales Operations, Marketing in the IT, Call Center Industry. · Proven work experience in Operations & Quality Management across the IT, Financial services, Retail and Healthcare domains. · Extensive experience as Customer Service and Technical Support for Web Development on Open Source Platforms. · Proven skills in managing teams to work in sync with the corporate parameters & motivating them in achieving business and individual goals. · Skilled in conducting training sessions for enhancing the performance and quality of service, with excellent communication & interpersonal skills.