EXPERIENCED AND KNOWLEDGEABLE INFORMATION TECHNOLOGY PROFESSIONAL SEEKING TO CONTRIBUTE TRAINING AND ACQUIRED SKILLS WITHIN A TIER 2 OR 3 TECHNICAL SUPPORT AND/OR HELP DESK ROLE. WORK WELL INDEPENDENTLY, OR IN A GROUP SETTING PROVIDING ALL FACETS OF COMPUTER SUPPORT SUCH AS TROUBLESHOOTING, INSTALLATIONS, AND MAINTENANCE. IN-DEPTH KNOWLEDGE AND UNDERSTANDING OF NUMEROUS SOFTWARE PACKAGES AND OPERATING SYSTEMS. SKILLED IN PROVIDING CUSTOMER AND END-USER HELP DESK SUPPORT. EASILY IDENTIFY AND RESOLVE TECHNICAL ISSUES AND CONCERNS. EXCELLENT COMMUNICATION AND PRESENTATION CAPABILITIES

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My resume

  • Networking
  • Managed Services
  • IP/Telephony
  • IT Consulting

i possess over 16 years of ICT experience. I have provided ICT services to fortune 500, non-profit, international, federal, state and municipal clients