I have been a support tech for 13 years. One of the most important and difficult lessons I've learned during this time is how to create a high-quality working routine with all employers I work for. This area is not only where I excel as a tech, but it is also the area I most enjoy. As a support tech, I love to get results—whether it's troubleshoot, training, or helping users. If I am closing tickets and supporting the customers, I am not only doing what comes naturally to me, I am also doing what I most enjoy.