An industrious, insightful and conscientious professional with over 20 years of solid experience, knowledge and skills in all aspects of teaching, training, curriculum development and instructional design (including both rural and inner-city). An engaging and effective facilitator with an outgoing personality who takes pride in the ability to successfully train both individuals and groups of varied skill levels and experience. A proven ability to build trust, write technical manuals, lead groups and develop effective relationships. Exceptional versatility with the ability to manage multiple assignments under pressure while meeting tight deadline schedules. Masterfully skilled in all areas of customer service, customer relations, editing, writing, and conflict resolution. Professionally experienced in the education, services, and sales industries.